It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Primary Duties and Responsibilities:* Provide advocacy, information and referral services to members, member's families, and providers to address their medical and psycho-social needs.* Completes and implements a comprehensive individualized service plan on each member.* Conducts health risk assessments and supplemental condition specific assessments.* Participates in coordinating care for members with chronic illnesses, co-morbidities, and/or disabilities as a member of the healthcare team.* Uses clinical judgment to identify physical and behavioral health needs, works with the member and caregiver, and making appropriate referrals.* Works with member to close clinical and pharmacy gaps and to mitigate barriers to care or services.* Maintains a daily caseload as assigned for telephonic outreach.* Acts as a liaison and facilitates the coordination of benefits and resources.Required Qualifications:* Current, unrestricted licensure as a Licensed Vocational Nurse (LVN)* Minimum of 2 years of experience working in a healthcare environment* Strong organizational and time management skills* Excellent verbal, written, problem-solving, critical thinking and interpersonal skills* Requires advanced level customer service skills* Computer skills using MS office products (Word, Excel, and Outlook)Preferred Qualifications:* Previous Medicaid experience a plus* Case management experience managing members with chronic disease processes* Experience working with community resource organizationsQualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.If you require an accommodation based on your physical or mental disability please email: ...@cigna.com. Do not email ...@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Associated topics: licensed vocational nurse, lpn, lvn lpn, med surg, nurse iii, nurses, pediatrics, practical, practical nurse, vocational nurse