At Memorial Hermann, we're about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.
Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.
Serves as a clinical dyadic partner with the Regional Director of (Business) Operations to advance the Triple Aim in the assigned region by improving the patient experience of care including quality & satisfaction, improving the health of the population served, and reducing the per capita cost of healthcare. Provides clinical direction to the business operators, providers, and all clinical staff in the assigned ambulatory setting. Responsible for ensuring that quality patient care is provided in respect to policies, procedures, established clinical practices, and all applicable regulations.Job Description
Education: Bachelor's Degree in Nursing required; Master's Degree preferred
Experience: Five (5) + progressive years in clinical patient care settings required; specialty experience is preferred
Licenses/Certifications: Active Texas Registered Nurse (RN) licensure and BLS is required; infection control and BLS instructor certification is preferred. BLS instructor certification must be obtained within one year of hire.
Able to multi-task multiple ambulatory sites in the assigned region.
Experience in quality, patient safety, infection control, EMR workflow, internal/external clinical audits, and regulatory compliance
Ability to travel.
Demonstrated computer literacy and proficiency in MS Office Products.
Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of \"we advance health\" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring One Memorial Hermann.
Serves as a clinical dyadic partner with the Regional Director of (Business) Operations to advance the triple aim in the assigned region by improving the patient experience of care including quality & satisfaction, improving the health of the population served, and reducing the per capita cost of healthcare.
Oversees the implementation of all state/federally required regulatory standards throughout the assigned clinical environments in the region (EPA, OSHA, CLIA, Radiation, Office Safety, HIPAA, Department of Health, and CMS).
Champions, educates, and embeds the concepts of quality, patient safety, infection control throughout the assigned region, including optimizing clinical workflow and performing clinical audits to include advancing performance improvement opportunities.
Attends internal and external meetings throughout the assigned region related to clinical operations, quality, patient safety, infection control, clinical workflow, and/or special projects as assigned.
Executes special projects as assigned throughout the assigned region (quality improvement projects, patient portal, EMMI, electronic medical record, clinical practice analysis, patient satisfaction, etc.) including researching, analyzing data, and formulating results/summaries and implementing recommendations.
Provides subject matter expertise and tactical execution advice to MHMG business operators and providers in the areas of clinical operations, quality, safety and risk by exhibiting a thorough knowledge of policies, procedures, and legal responsibilities of ambulatory environments.
Assists business operational leadership, providers, and direct care staff with clinical issues and works with them toward clinical operational efficiencies in the assigned environment of care.
Works with practice mangers to provide clinical staff continuing education, including applicable in-services. Serves as a motivator and encourager for the clinical workforce segment.
Communicates and maintains effective interpersonal relationships with physicians, patients, and other healthcare team members. Facilitates a team effort in the delivery of safe and quality care and customer satisfaction. Demonstrates an ability to interact with all members of the healthcare team and administrative staff in a professional and courteous manner. Is responsible for building relationships that gain alignment for clinical support from superiors and peers.
Develops and evaluates clinical office standards through the development of policies, procedures, and protocols.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.